Book with confidence

We could all do with a holiday now, and we know that in these uncertain times you want peace of mind if plans have to change. To help you book with confidence, we promise that your money is protected if:

• we have to cancel your booking;

• your booking cannot legally go ahead due to UK public health measures, such as if we are in lockdown, or you would be in breach of household mixing rules;

• you, or someone in your party, has COVID around the time of your departure date or during the course of your booking (in which case a partial refund will apply). We can ask to see evidence. 

In these circumstances you will be able to choose between:

✓ Full refund

We will refund you the full amount you have paid for your booking.

✓ Transfer to a later date 

Subject to availability we will help you move your booking to a later date with no admin fees. Please be aware that if the cost of your new arrangement is higher than your original booking then you’ll need to pay the difference. Of course, if the cost is less, we will refund the difference.

Booking terms and conditions

These booking terms and conditions apply to all confirmed bookings created on or after 10th December 2021 and supersede all previous versions.

Introduction and references

bwthynnain.com is a website owned and operated by the owners of Bwthyn Nain who shall be referred to as “we”, “owner”, “us” or “our” in these terms and conditions.

To make it easier to read these terms and conditions there are a number of further definitions which we use:

• “Deposit” means a deposit of 1/3rd of the total holiday accommodation cost (which includes any “extras” selected at the time of booking);

• “Holidaymaker” means you and each person going on holiday with you on your booking;

• “Property” means Bwthyn Nain 

• “You” means the lead person making a booking through us.

When you make a booking your confirming that you and every holidaymaker understands, agrees and accepts these terms and conditions. Please read them carefully, particularly section 13 headed “Limitation of Liabilities and Legal”.

1. Contract and Booking

Bookings cannot be accepted from persons under 18 years of age.

The property is not to be used as a “party house”, and group bookings, including for stag and hen do’s, may not be allowed unless notified pre booking when a safety deposit of £600 will be required.

No bookings are valid until confirmed by us in writing (including by email).

Once a booking is confirmed it cannot be changed by you, unless agreed by us. If we agree to make requested changes to your booking (for example, changing the lead booker and/or the dates of your holiday) you will be required to pay £40 per change.

2. Deposits, Balance Payments and Holiday Insurance

If you make a booking more than 9 weeks before the holiday date you will be required to pay a deposit when making the booking and the balance will be due no later than 9 weeks before the holiday is due to start.

If you make a booking within 9 weeks of the start of the holiday you will be required to pay for the holiday in full at the time of booking.

We reserve the right  to cancel your holiday and re-let any holiday where any payment due is more than 7 days’ late. In these circumstances you will not be entitled to any refund.

The deposit is non-refundable unless we are unable to accept the booking if the property is unavailable at the time of the holiday (please see section 3).

3. Owner unable to make the property available

If we cannot make the property available to you for your booking we will try to find you suitable alternative dates.

4. Guest Cancellations

If you cancel prior to the holiday arrival date you may be due a partial refund.

The refund will depend on the amount of notice you give us before the holiday start date.

If section 3 applies you will be entitled to a full refund of the accommodation costs from the owner. In all other circumstances, the refund will be calculated as follows:

• 21 or less days’ notice – No refund due

• 22-35 days’ notice – 10% of the total accommodation cost

• 36-49 days’ notice – 20% of the total accommodation cost

• 50-63 days’ notice – 40% of the total accommodation cost

• More than 63 days’ notice – your liability to pay the balance will be waived, however, the deposit will not be refunded. If the holiday was paid in full and more than 63 days’ notice is provided then 2/3rds of the total accommodation cost will be refunded.

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If a refund is due we will aim to return the applicable amount within 10 working days of cancellation.

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5. Holidaymakers’ Responsibilities

You will ensure that you and all holidaymakers will:

• act responsibly and carefully whilst at Bwthyn Nain, abiding by any house rules and leave the property, and all things in or at it, in the same state of repair and cleanliness as at the start of the holiday;

• report to us any damage or breakages made during the holiday occupancy and pay for damage (wear and tear accepted);

• not smoke at the property nor allow anyone else to smoke at the property;

• not allow more than the maximum number of people or pets to stay at the property as per your booking;

• at all times comply with any applicable laws and local or Government guidance, and ensure that no holidaymaker or their guests or pets do anything which is illegal, or may cause unreasonable damage, noise, behaviour or disturbance;

• not enter the property before the stated arrival date and time and will leave the property before the stated departure date and time;

• treat people with respect and not act in a way which is abusive, violent, destructive, menacing, or harassing towards  us, or any member of our team, any member of the community in which Bwthyn Nain is situated, or any of our employees, directors, consultants or other party acting on our behalf;

• secure the property (including all windows and doors) whenever leaving the property.

We will be entitled to make a reasonable charge where holidaymakers have failed to comply with these responsibilities. In serious cases, holidaymakers may have to leave the property early without any compensation or refund.

6. Owner’s Responsibilities

The owner will ensure that:

• the property is cleaned (covid cleaned ) and ready for the holidaymakers by the stated arrival date and time;

• suitable arrangements are made for you to access the property;

• We treat all holidaymakers with respect and not act in a way which is abusive, violent, destructive, menacing, or harassing towards any holidaymaker at their property;

• We can be easily contacted (at reasonable times) or will provide you with an alternative first point of contact should you have any concerns or queries during your stay;

• We, and the property, comply with all applicable laws and regulations (including health and safety regulations);

• adequate liability insurance is in place in respect of the holidaymakers’ stay; and

• all holidaymakers will have exclusive access to the property for the duration of the holiday (although all holidaymakers will allow the owner or any representative, access to the property if reasonably required).

7. Pets

Dogs are allowed at Bwthyn Nain (at an additional charge of £10 per dog) additional dog restrictions may be contained in the “Need to Know” section – please read this section carefully.

Registered assistance dogs are allowed.

If any holidaymaker has an allergy to dogs, please be aware that we cannot guarantee that a dog has not stayed at Bwthyn Nain. We cannot accept responsibility for any suffering which may occur as a result of such animals having been present at Bwthyn Nain.

The following dog terms apply:

• Dogs must be under strict control at all times while in or at Bwthyn Nain;

• Any fouling must be cleared up without delay;

• Dogs must not be left alone in or at Bwthyn Nain at any time;

• Dogs are allowed on beds or furnishings, and hair must be cleared up before departing please just use the towels & linen we supply for your dog;

• Dog owners must ensure that their pets are free from parasites and fleas before they occupy Bwthyn Nain. Failure to do so may incur subsequent charges;

• Young dogs (e.g. puppies less than 6 months’ old) must be declared to us at the time of booking and authorised by us;

• You will be liable for any damage caused by any holidaymakers’ dogs. Any damage is to be reported to us immediately. Any additional cleaning required, that may incur an additional charge, will be at our discretion.

Pets other than dogs may be allowed at the owner’s discretion. This must be approved prior to making a booking and can be arranged by telephoning or emailing at info@bwthynnain.com.

If you break these terms, we may notify you that you have broken these terms and may cancel the booking and ask that the holidaymakers leave the property before the end of the holiday period without compensation, or that they pay an additional reasonable charge.